Subscription Policy
Subscription Policy
Subscription options.
When you sign up as a recurring customer, you agree to receive deliveries on the frequency you select (weekly or fortnightly). Your subscription continues until paused or cancelled in line with this policy.
Public holidays & closures.
You acknowledge and agree that Meal Fresh Kitchen does not deliver on public holidays. Orders scheduled on a public holiday will be delivered on the next delivery day or as notified. Victorian public holidays generally apply.
Billing cycle and cut-off.
You will be charged each Wednesday at 2:30 pm (Melbourne time) for the next scheduled delivery. You may amend, skip, pause, or cancel upcoming orders up to this cut-off via your online account. After the cut-off, orders are considered processed and changes require manual assistance from our team and may incur a cancellation fee.
Processed orders.
Deleting or cancelling your subscription affects future orders only. It does not cancel any order already processed. To cancel a processed order that is scheduled for delivery, email . A cancellation fee will apply.
Alternating subscriptions.
Our system does not support two alternating fortnightly orders under a single subscription (both payments will charge on the same date). We will not provide refunds for duplicate charges arising from this setup. If you want alternating menus, set up two weekly subscriptions and alternate your selections each week.
Payment method and failed payments.
You must ensure sufficient funds are available on your nominated payment method at the time of debit. If a payment fails, we may automatically retry, contact you for an updated payment method, place the order on hold, or cancel the order. We are not liable for delays or missed deliveries caused by failed or late payments.
Account details & changes.
Your subscription is initially locked to details you provide (e.g., delivery window, mobile number). To update locked fields or if you cannot make a change in your account, email before the weekly cut-off and we will assist. Changes requested after the cut-off may not apply until the following cycle.
Skips, pauses, and resumes.
You may skip one or more cycles or pause your subscription from your account before the weekly cut-off. Resuming will reinstate billing on the next applicable cycle.
Pricing and menu changes.
Product availability, menu items, and pricing may change. We will apply your subscription to the then-current menu and pricing at the time your order is processed. If items you previously selected are unavailable, we may contact you for alternatives or provide a reasonable substitution.
Delivery instructions and responsibility.
Please keep delivery notes accurate and up to date. If you are not present, your order may be left as per your instructions or in a safe place at your risk. Risk passes on delivery. We are not responsible for theft, spoilage, or damage after delivery has been completed.
Refunds for subscription orders.
Refunds for subscription orders follow our Refunds, cancellations, and returns policy. We do not provide refunds for change of mind, accidental purchases, duplicate fortnightly setups, early/late deliveries, missing delivery instructions, incorrect addresses, or post-delivery theft/spoilage.
Data and communications consent.
By maintaining a subscription, you consent to us storing your account details and contacting you about billing, delivery windows, substitutions, and service updates by email/SMS. You can manage marketing preferences separately.
Ending your subscription.
You may cancel at any time via your account (affects future orders only) or by contact us. We may cancel or suspend your subscription for non-payment, repeated delivery failures, misuse, or operational reasons.
