Privacy policy

Section 1 – Information we collect

When you place an order with us, we collect personal details such as your name, delivery address, billing address, phone number, and email address. This information is necessary for processing your order and arranging delivery.

When you browse our website, we may automatically receive information such as your internet protocol (IP) address, browser type, and device details to help us improve our website and services.

With your permission, we may also use your details to send you marketing emails or SMS about our meals, promotions, and updates.

Section 2 – Consent

If we ask for information for a secondary purpose (e.g., marketing), we will ask directly for your consent or provide an option to opt out.

Section 3 – Disclosure

We may disclose your personal information if required by law, or if you violate our Terms of Service.

Section 4 – Zoho platform

Our website, CRM, and ordering system are hosted by Zoho Corporation. Zoho provides us with a secure platform for managing orders, customer details, and communications.

Your data may be stored on Zoho’s servers, which may be located outside Australia (including in the United States, Europe, or India). Zoho is GDPR-compliant and provides industry-standard security and encryption for customer data.

Payments made through our website are processed by third-party payment gateways integrated with Zoho (e.g., Stripe, PayPal, or other PCI-compliant providers). We do not store your credit card details.

For more details, you can review:

Section 5 – Third-party services

We may use third-party providers for deliveries, payments, or communications. These providers will only use your personal information to the extent required to perform the service.

If a third-party provider is located in another country, your data may be subject to the laws of that jurisdiction.

When you leave our website or click on links to third-party websites, you are no longer governed by this Privacy Policy.

Section 6 – Security

We take reasonable steps to protect your personal information from misuse, interference, or unauthorised access. Zoho uses encryption, firewalls, and secure servers to protect your data.

Although no method of transmission over the internet is 100% secure, we follow industry standards and Zoho’s security practices to safeguard your information.

Section 7 – Cookies

Our website may use cookies to:

• Remember your cart and login details.

• Track usage for analytics and performance.

• Personalise your browsing experience.

You can opt out of cookies by adjusting your browser settings, but some features may not function correctly without them.

Section 8 – Age of consent

By using this site, you confirm that you are at least the age of majority in your state or territory of residence, and you consent to any minor dependents using this site under your supervision.

Section 9 – Changes to this policy

We may update this Privacy Policy from time to time. Updates will take effect immediately once posted on our website. If material changes are made, we will highlight them on this page.

If our business is acquired or merged with another company, your information may be transferred to the new owners.

Questions and contact information

If you would like to access, correct, amend, or delete your personal information, register a complaint, or request more details, please contact our Privacy Officer at:

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