Refund Policy
Refunds, cancellations, and returns
We prepare a range of meals to choose from on our website, and we advise that you carefully select your options. After placing your order, please review all items to ensure no mistakes have been made.
Refunds are only provided in accordance with Australian Consumer Law where products are faulty, unsafe, or not as described. We do not provide refunds in the following circumstances:
Change of mind, accidental purchases, or personal opinion.
Accidental creation of a recurring account or subscription.
Stolen deliveries once the courier has completed delivery (“residential risk period”), including deliveries to gated or closed-off complexes.
Deliveries made earlier or later than expected. Delivery times are estimates only and may vary due to courier routes, workloads, or external factors.
Business closures at the time of delivery, unforeseen circumstances, or misadventure due to the delivery instructions you provided.
Incorrect or incomplete delivery addresses supplied by the customer.
Orders with no delivery instructions.
Items damaged during transit.
Personal preference, taste, or portion size.
In case-by-case situations, refunds for orders that have not yet begun the production process may be considered, but a cancellation fee will apply.
Subscriptions
Our system does not support alternating fortnightly subscriptions under a single account, and if you set up two fortnightly subscriptions, both payments will process on the same date. We will not provide a refund in this situation.
Cancelling or deleting a recurring order via your online account only cancels future orders. It does not cancel any orders that have already been processed.
To cancel a recurring order already processed, you must contact us . A cancellation fee will apply.
Timeframes and processing
Refund claims must be lodged within 12 hours of delivery. Claims made after this time will not be accepted.
Approved refunds take between 5–10 working days to return to your original payment method.
